Member Service Associate

Branch: Emory Folmar Soccer Complex
Deadline: March 13
Salary: $9 – $10

Job Description

The Member Service Associate is responsible for assisting visitors to the center; provide information, collect fees, and monitors the orderly operation of the center. Also serves as CCS Streaks Registrar. This position must be able to work some non-traditional hours.

Qualifications:

High school diploma or general education degree (GED) or two to three years related experience or equivalent combination of education and experience; knowledge Daxko System preferred

Essential Functions.

• Assists and greet customers and program participants upon entering the facility.
• Answers telephone; answers a variety of questions regarding programs and center operation, etc.
• Takes registrations for programs offered and for facility and field reservations; completes proper forms, collects fees, issues receipts; adds registrant to appropriate roster. Checks in class participants. Opens and closes control desk operations including lights, computer, copier, register, materials, supplies, and fiscal records.
• Ensures that the center rules, safety standards, and sanitation requirements are followed. Assists in implementation of emergency action plan at the facility. Maintains a variety of automated and manual records on facility usage; enters data into computer; prepares and submits automated and manual reports on program registration and other duties as required.
• Prepare documentation and file for DHR license; make sure branch comply with DHR regulations.
• Opens and closes center as necessary. Ensures that building is empty and secured when closing at night. Completes shift closeouts and deposits.
• Serves as office manager and is responsible for staff payroll and wasp system entries.
• Attend in-service workshops and staff meetings.
• Sets up meeting rooms and audiovisual equipment as necessary.
• Must be able to work flexible hours including some weekends.
• Serves as the Capital City Streaks Registrar.
• Assist staff with all facility events.

Certifications:

CPR, First Aid, Bloodborne pathogens required with 30 days of employment.

To Apply:

Submit cover letter, resume and six references to Mona Martin at [email protected]. Include position title when applying.

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Member Service Staff (Mornings, Afternoons and Summer)

Branch: East, Midtown and Bell Road
Deadline: Until filled
Salary: $8.00 per hour

Job Description

This position is responsible for serving members and guests, maintaining member service control, data entry, answering member questions, and performing various clerical duties. Morning hours are 8:00am – 12:00pm; afternoon hours are 12:00pm – 4:00pm

Qualifications:

• High school diploma or equivalent minimum. Degree pursuit/currently employed in service industry preferred.
• Effective verbal communication skills required
• Basic knowledge and use of computers
• High degree of accuracy with provided information
• Multi-task oriented
• First Aid and CPR required or must be obtained within 30 days of hire
• Required safety trainings within two weeks of hire

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

• Greet members (by name) and visitors in a positive and professional manner as a
  representative of the YMCA; ensures the security of the facility enforcing policy
  regarding visitors
• Handle and solve member concerns
• Answer the telephone in a prompt, courteous manner – three ring rule applies
• No one left “on hold” for more than 30 seconds without personal contact
• Provide all needed information on phone messages taken and give correct information to callers
• Member sign-up and program registration all done correctly and in a timely manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Ensure Money and receipt total match
• Perform routine filing and copying as needed
• Perform facility access control duties by scanning member’s cards and entering visitors in the computer program
• Understand and be able to apply emergency procedures
• Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)

To Apply:

For East YMCA Submit application to Sarah Boothe at [email protected]

For Midtown YMCA Submit application to LaChresha DeMoss at [email protected]

For Bell Road YMCA Submit application to Brittney Martin at [email protected]

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Call Center Agent

Branch: Metro
Salary: $12.00 per hour
Deadline: Until filled

Job Description

The Call Center Agent is responsible for answering calls from members to answer answer inquiries and questions about YMCA memberships and programs, handle complaints, troubleshoot problems and provide information. This position requires working closely with marketing, management, members, and the public. Hours: Monday & Thursday from 8:00 am to 1pm with possibility an occasional afternoon 3pm to 7pm

Qualifications:

• Associates degree preferred. At least 6 month’s customer service, sales, or data entry experience; six months or more experience in a call center environment, or equivalent combination of education, training, and experience
• Customer service skills and friendly, positive demeanor required
• Working knowledge of computers, ability to learn Daxko software
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles, strong human relation skills, strong oral and communication written skills, a strong sense of time management and the ability to exercise discretion
• YMCA or not for profit experience preferred

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

• Answer phones professionally with proper etiquette
• Respond to caller inquiries
• Research required information using available resources
• Handle and resolve caller complaints
• Provide callers with program and membership information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up on calls where necessary
• Complete call logs
• Knowledge of administration and clerical processes
• Relevant program and membership knowledge
• Recognizing, documenting and informing the supervisor regarding the trends in internal and external customer calls

To Apply:

Submit resume and six references to Mona Martin at [email protected]. Include position title when applying.

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Summer Counselor

Branch: Cleveland Avenue YMCA, Goodtimes, East, Grandview, Wetumpka
Deadline: Until filled
Salary: $8.00

Job Description

Counselors are responsible for supervising children while conducting educational, cultural and recreational activities for children from grades K-8. Summer camp dates are May 26 – August 7

Qualifications:

• Must be at least 17 years of age
• Must enjoy working with children
• Demonstrated experience working with children
• Approachable and friendly
• Excellent character, integrity and adaptability
• Ability to teach and lead various recreational activities
• Ability to communicate and work with a variety of age and skill levels
• The desire and ability to work in a cooperative, team-oriented atmosphere
• Enthusiasm, sense of humor, patience and self-control
• Available Monday – Friday.

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

• Take primary responsibility for the health, well-being and happiness of participants
• Learn the likes and dislikes of each participant
• Recognize and respond to opportunities for group problem solving
• Provide opportunities for the group so that each individual experiences success while at the YMCA
• Encourage respect for personal property, YMCA equipment and facilities
• Set a good example for participants in all areas, including cleanliness, punctuality, clean-up chores, rules and sportsmanship
• Guide participants in participating successfully in all aspects of activities
• Supervise, assist instructors and actively participate in all aspects of the participants’ day
• Observe participants behavior, assess its appropriateness, enforce appropriate safety regulations and emergency procedures and apply appropriate behavior-management techniques
• Meet/communicate regularly with Director regarding concerns, updates and challenges
• Submit all required paperwork on time

To Apply:

Submit application to Mona Maritn at [email protected]

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Pre-school Teacher (Morning and afternoon shifts)

Branch: East Family YMCA
Salary: $8.00 per hour

Job Description

This position provides direction for the children in the classroom, and implements program curriculum. Provides a quality experience to children and parents that focuses on building achievement and belonging. Conducts and organizes class activities. Models and promotes positive behavior, attitude and language among children, parents and staff. Promotes safety as an overriding objective in all programming efforts. Monitor the children, classroom, and their activities. Supervise breakfast and lunch (and snack in full day program). Morning hours 7:30am – 12:30pm; Afternoon hours 12:30pm – 5:30pm

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

• Implements curriculum within the established guidelines.
• Nurtures children through purposeful programming dedicated to building achievement and belonging in youth and relationships among youth and within families.
• Supervises the children, classroom, and all activities including ADA accommodations where appropriate. Follows all procedures and standards.
• Makes ongoing, systematic observations and evaluations of each child.
• Cultivates positive relationships, conducts parent conferences, and maintains effective communication with parents. Engages parents as volunteers and connects them to the YMCA.
• Maintains program site and equipment.
• Maintains required program records.
• Attends staff meetings and staff training.
• Performs other duties as assigned.

Requirements:

• Must have some child care experience
• Must be at least 19 years old
• High School or General Education Diploma (G.E.D.)
• Experience with children ranging in age 6 weeks to 5 years old.
• Knowledge of the needs, and dedication to the children in our program
• An ability to communicate in a positive way with parents
• CPR certification required or must be obtained within 30 days of hire

To Apply:

Submit application to Terry Galloway at [email protected] or East Family YMCA, 3407 Pelzer Avenue, Montgomery AL 36109.

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Substitute Teacher

Branch: East YMCA
Salary: $8.00 per hour
Start Date: Immediate
Deadline: Until filled

Summary

The YMCA of Greater Montgomery is looking for a part-time Substitute Pre-School Teacher to work with children between 6 weeks to 5 years of age. This position will offer support in implementing a developmentally appropriate program for children.

Principal Responsibilities

Substitute for preschool teachers as needed. Conducts and organizes class activities. Model and promote positive behavior, attitude and language among children, parents and staff. Promotes safety as an overriding objective in all programming efforts. Monitor the children, classroom, and their activities. Supervise breakfast and lunch (and snack in full day program). Assist children daily with personal hygiene, i.e., toileting, diaper changing. Days and times can vary.

Qualifications

The incumbent must bring to this position the following education and experience:

• Must be at least 19 years old.
• High School or General Education Diploma (G.E.D.)
• Experience with children ranging in age 6 weeks to 5 years old.
• Knowledge of the needs, and dedication to the children in our program.
• An ability to communicate in a positive way with parents.
• Must be flexible and available to work when needed.
• CPR certification required or must be obtained within 30 days of hire

To Apply:

Submit application to Terry Galloway at [email protected] or East Family YMCA, 3407 Pelzer Avenue, Montgomery AL 36109.

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Bus Driver

Branch: YMCA Goodtimes
Deadline: Until Filled
Salary: $12.00 per hour

Job Description

This position will be responsible for after school transport for the Goodtimes Center.

Qualifications

• Must be available to work school days 2:00-4:00 pm
• Must have current CDL with passenger endorsement
• Must have clean driving record

To Apply:

Submit applications to Debbie Hall at [email protected]

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Swim Instructor

Branch: East
Deadline: Until filled
Salary: $8.00 an hour

Job Description

This position supports the work of the YMCA of Greater Montgomery in strengthening community through youth development, healthy living and social responsibility. The Swim Instructor maintains a supportive, positive atmosphere that welcomes and respects all individuals and provides direct leadership, instruction and motivation for students in swim classes.

Essential Duties and Responsibilities

Includes the following. Other duties may be assigned.

• Instructs swimming lessons in accordance with YMCA guidelines, having prepared lesson plans accordingly, and supports members and program participants in achieving their goals.
• Develops and maintains positive relationships with volunteers, members or program participants, and colleagues at all levels of the organization; helps participants and families connect with each other and the YMCA; and encourages parent or caregiver involvement.
• Conveys information on aquatics programs and schedules and as appropriate refers program participants and families to other programs.
• Maintains records as required (e.g., attendance, progress reports).
• Follows all YMCA policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary.
• Organizes and puts away needed class equipment. Reports damaged equipment.
• Trains and supervises class aides as assigned.

Qualifications:

• YMCA Swim Instructor certification, or equivalent (we will provide the class and training).
• CPR for the Professional Rescuer, AED, Basic First Aid and Emergency Oxygen certifications required.
• Must be able to demonstrate swim instructor skills in accordance with YMCA standards.
• At least 16 years of age.

To Apply:

For more information, contact Peighton Jolley at [email protected]

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application

Lifeguard

Branch: East YMCA and Bell Road YMCA
Salary: $8.50 per hour

Job Description:

This position supports the work of the YMCA of Greater Montgomery in strengthening community through youth development, healthy living and social responsibility. The Lifeguard creates a safe and positive atmosphere that welcomes and respects all individuals while promoting and maintain safe swimming conditions in the pool, deck and surrounding areas in accordance with YMCA policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Maintains active surveillance of the pool area.
• Knows and reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies, procedures, and the “safe-in-six” model; completes related reports as required.
• Responds to challenges with possible solutions in a timely manner.
• Knows, understands, and consistently applies safety rules, policies, and guidelines for the pool and aquatic area.
• Remains calm and objective when under pressure or when challenged by others.
• Maintains accurate records as required by the YMCA and/or the state health department code.
• Performs equipment checks and ensures appropriate equipment is available as needed.
• Checks the pool for hazardous conditions when arriving.
• Performs chemical testing when not guarding, as required, and takes appropriate action.
• Other duties may be assigned.

Qualifications:

• Minimum age of 16
• Certifications: Basic life support or professional rescuer CPR/AED, first aid, and emergency oxygen administration
• Current American Red Cross Lifeguard certification or equivalent
• Child abuse prevention training within 30 days of hire date
• Ability to maintain certification-level physical and mental readiness
• Must demonstrate lifeguard skills in accordance with YMCA standards

To Apply:

For more information, contact Peighton Jolley at East YMCA at [email protected]

For more information, contact Eric Guttensohn at Bell Road YMCA at [email protected]

The YMCA of Greater Montgomery is proud to be an equal opportunity employer. Employment is subject to a background check.

Employment Application